Privacy Policy

Who we are

Treatmonde is a specialist face and body treatment practice based in Oakham, Rutland, operated by Rebecca Otto. We can be contacted at [email protected] or by phone on 07539 279602.

What information we collect

When you use our website or book a treatment, we may collect the following personal information:

• Your name, email address, and phone number
• Appointment details including date, time, and treatment type
• Any notes or health information you provide during the booking process
• Payment information (processed securely via GoDaddy Commerce — we do not store card details)
• Technical data such as your IP address and browser type when you visit our website

How we use your information

We use your personal information to:

• Process and manage your appointment bookings
• Send confirmation and reminder communications
• Respond to enquiries you send us
• Send our newsletter, if you have opted in
• Comply with our legal obligations

Legal basis for processing

We process your personal data on the basis of contract performance (to fulfil your booking), legitimate interests (to manage our business), and consent (for marketing communications). You may withdraw consent at any time by contacting us.

How we share your information

We do not sell or rent your personal data to third parties. We may share information with trusted service providers who assist us in operating our website and processing payments (including GoDaddy), solely to the extent necessary to provide those services. All third parties are required to handle your data securely and in accordance with applicable law.

How long we keep your data

We retain appointment and client records for up to 7 years in line with UK tax and business record-keeping requirements. Newsletter subscriber data is held until you unsubscribe. You may request deletion of your data at any time, subject to any legal retention obligations.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses essential cookies to function correctly. We do not use advertising or tracking cookies. By continuing to use our website, you consent to the use of essential cookies.

Changes to this policy

We may update this privacy policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.

Contact

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or call 07539 279602.